Client Care Representative

Vancouver - Head Office

We are looking for individuals who:

Want to help our customers connect with the auto-financing they need.

Job Description

Position Hours:

Full-time position

What You’ll be Doing:

  • Responding to all post sign-up customer inquiries via telephone, email and text message.
  • email and text communications to customers who have missed payments.
  • from sales representatives and handling each client with care and concern.
  • confrontational customer conversations.
  • missed payments and payment arrangements into our delinquency tracking system and our Loan Management System.
  • analyst to track the success of arrangements and make adjustments to increase the success rate.
  • and improving customer service procedures.

What You Should Already Have:

  • Previous call center, customer service or telesales experience an asset.
  • Previous experience working with Excel a must.
  • Attention to detail a must.
  • Strong sales skills in order to re-sell the benefits of the program to customers.
  • Strong math skills for calculating overdue amounts and make up payments.
  • Ability to consistently work with upset customers.